Keep Your Telum Running Like New
Your Telum is built to perform, but like any precision suspension component, it rewards regular care. We recommend servicing your Telum every 100,000m of vertical descent to keep the damping fluid fresh, seals in top condition, and every adjustment working exactly as intended.
When it's time, send it our way. Vorsprung's service team will go through every detail of your shock, replacing wear components and restoring it to factory spec, so it's ready for another 100,000m of vertical. We've got return shipping covered, and most shocks are serviced and back on their way within 24 hours of arriving at our facility.
Looking to get your Telum serviced?
Simply fill out our service form HERE, ship your shock to us, and don’t forget to send us the tracking number. Once it lands at our shop, we’ll have it serviced and back on its way within 3 business days.
Fill out the Service form HERE
Frequently asked questions
What to know about getting your Telum serviced
- Shock thoroughly cleaned.
Mounting hardware and bearings removed and inspected for wear - Spherical bushings are replaced and are included in the price. Bearing replacement are not available.
Shock fully disassembled and inspected.
Replacement of all dynamic seals.
Re-stroking the shock if requested.*
Shock reassembled with new oil, vacuum bled, IFP reset, Nitro charged.
Shock tested on the dyno throughout it's adjustment range.
Original settings - or new settings** applied.
Shock is shipped back to you***
*Restroking the Telum is free of charge with a service, you will only be billed for any part necessary for the change in stroke.
**Retuning the Telum is free of charge, always!
*** Cost of shipping is covered for North American customers only, for customers outside of North America please reach out to support@vorsprungsuspension.com so we can direct you to your closest service center.
YES! Easy peasy! Just provide us with a Tuning Form and we will take care of the rest.
Absolutely, we will only charge you for any additional parts needed during a stroke change. Eye-to-Eye changes are a bit more involved and we will provide you with a custom quote depending on the exact changes you are after.
Unfortunately, you are looking to swap the most expensive part of the shock. It is a very time consuming process too, so it doesn't make financial sense. Please reach out to us and we will work with you to find a better alternative.
Please Note:
The price listed reflects standard service only, If upon inspection your shock requires additional work, the final cost may change. Any extra cost over 50$ CAD will be discussed with you prior to moving forward.